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Service design – The importance of Quality and Process Management

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Service Design’s Documents | Service design - The importance of Quality and Process Management

A few thoughts on the subject to encourage your comments.

Discussion (2)

  1. I’m giving this a bit of a bump because I’m surprised it hasn’t had any comments.

    Thanks, Tom for setting out a concise process around quality management.

    One thing that struck me is that, in line with our current Q Exchange call, there is real potential to see how this sort of process could be digitised. Neatly brining together the worlds of improvement and digital.

  2. Thanks Darren. It would be a great Q Exchange idea, as you suggest, to digitise this detail but in the form of the product life-cycle diagram I’ve posted but in the form of a nhs Service life cycle. It will need some thought on how to do it but it could maybe be presented in the format of some base material for an active learning set.

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