Barbara Hercliffe
Head of Patient Safety Improvement
Norfolk and Norwich University Hospital Foundation Trust
England - East
Biography
Barbara is a former Radiotherapy Radiographer with a wide range of QI skills and experience, and has been working in an improvement role in the NHS for over 10 years. Barbara now works with the NNUHFT as Head of Patient Safety Improvement to promote patient safety and quality in all aspects of clinical practice and quality initiatives.
Using proven improvement methodologies, approaches and tools, she has experience of working with multi professional teams and individuals on a range of quality improvement projects across clinical networks and local health economies. She strongly believes that involving patients and staff in developing, designing and implementing changes is fundamental to sustaining improvement. She values the importance of networking with other colleagues to share best practice and examples of what works well so that we can learn from each other and avoid re inventing lots of wheels !
Q Exchange ideas
Beating Bedside Boredom
Booklet designed to promote activity and reduce risk of deconditioning
Enabling Shared Decision Making In Cardiology
The idea is to provide patients and families with a simple animation that explains their intended procedure, including major risks and benefits to help with shared decision making discussions.
Integrated Discharge Hub
Embed the Integrated Discharge Hub model with system partners to address the Delayed Transfers of Care and Long Length of Stay delays.
Joining the Docs – large scale convergence and alignment
To agree and implement policy, standard operating procedures, protocols , clinical and non-clinical guidelines across 3 Acute Trusts part of the Provider Collaborative
Norfolk Improvement Academy ‘learn , share , connect ‘
A learning network to focus on delivering better health and care for the local population, building relationships of trust between organisations which enables improvement to thrive
Norwich Research Park Q Exchange Idea
liaison across Norwich Research Park developed an in-house PCR test for SARS-CoV-2antigen, accredited by PHE and now working on antibody testing
Vulnerable Person’s Care Passport
Working with system partners to develop a homeless person’s package of care during and after their stay in hospital and embed a sustainable model to meet our duty to refer.
Contact Barbara Hercliffe
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External links
Areas of interest
- Community and voluntary
- Improvement research
- Integrated care
- Patient and public involvement
- Patient experience
- Patient safety
- Quality improvement
- Workforce
Groups
- PSIRF – Patient Safety Incident Response Framework
- Videos & Podcasts
- Psychological Safety in Health and Social Care
- Frailty QI
- Coaching Improvement
- Delivering Virtual Training (#ConnectingImprovers)
- Improving Improvement (Q Exchange project)
- College Q
- Psychology for Improvement
- Technology to support QI Teams
- Building improvement capability across boundaries
- Improvement Capability framework project
- Q Visits
- Sketchnote
- Liberating Structures in healthcare
- Applying behavioural insights in healthcare
- Clinical Audit in Quality Improvement
- Measurement for Improvement
- Organisational Resilience & Safety-II
- Making use of patient experience
- Human Factors
- Harm Free Care
- Radiotherapy Quality
- Q Exchange Design Reference Group
- Q Special Interest Groups/Communities of Practice
- Learning from Excellence
- QI in Mental Health
- Q Lab – peer support group
- Co-production
- Communities of Practice
- Q Connectors
- Complexity Approaches to support Quality Improvement