Special Interest Group
Quality Management in Healthcare
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Latest group activity
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Thomas John Rose posted an update 4 weeks, 1 day ago
From NHS Impact self assessment:
Management system
A structured, systemic and measurable approach for a whole organisation to link goals to strategy to action, in the long, mid and short-term; as follows:Develop goals derived the organisations vision, mission and purpose, develop strategy from those goals, and prioritise actions.
Describe the…Read more -
Thomas John Rose posted an update 1 month ago
A proper QMS is a management system that enables front line staff (FLS) to be able to manage their work processes to the standard. This is how you ensure that patients receive the required ‘quality’ of care.
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Rachel Hobbs joined 1 month ago
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Thomas John Rose posted an update 1 month ago
There is some confusion in the NHS. A Quality Management System is a system that manages quality. It’s not quality and it’s not QI, it’s a Management System! It’s not a fancy diagram that includes Quality Planning, Quality Control and Quality Improvement – it’s a management system. To manage quality individuals need to manage their day-to-day…Read more
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There certainly is. For many years people contracted Quality Management System to ‘Quality System’ (likely still do) it should always have been ‘Management System’. Yes, we can try to improve matters by incorporating control of Quality Planning, Quality Control and Quality Improvement processes into the system to make them business as usual, but…Read more
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Thanks Ian. I do agree that some simple, ‘every day’ processes do not need to be documented – thanks for pointing that out.
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Also Ian I see this style of mapping and documenting processes as a forerunner to modelling and documenting processes for IT developments. Once the processes have improved and matured IT developers will have a much better understanding if the process with much reduced variation.
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The ISO standard we work to in Pathology (ISO 15189:2022) has had a shift of wording from ‘Quality Management System’ to ‘Management System’ so probably a welcome change.
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The new standard has been designed to work alongside ISO 15189:2022. It’s the ‘management system’ that is important and it’s that that is often missing or ineffective. Both standards have the same management system elements/clauses. This will be a great help if the new standard is used in healthcare generally. Thanks for you comment.
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Karen Golding joined 1 month ago
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Matthew Mezey posted an update 1 month ago
Join the QMS/process mapping Zoom at midday (in 15 mins!): https://q.health.org.uk/event/how-to-overcome-todays-lack-of-nhs-process-documentation-to-support-effective-improvement/
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Thomas John Rose posted an update 1 month ago
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Maria Dorthea Skov posted an update 1 month, 1 week ago
Hi all. A reminder to register for next week’s webinar with @thomasjohnrose on:
How to overcome today’s lack of NHS process documentation to support effective improvement
Happening this coming Tuesday, March 19th @12-1pm.
Tom Rose will share how to create effective healthcare process documentation to enable more effective improvement, risk asse…Read more
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Omasan Edun joined 1 month, 2 weeks ago
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Thomas John Rose posted an update 1 month, 2 weeks ago
This is going to hurt:
https://www.youtube.com/playlist?list=PLQN6XGsJAuk9ljoPFVaTaH-rSI4_FBiJa
Well worth a look if you work in healthcare.
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Thomas John Rose posted an update 1 month, 3 weeks ago
Webinar 19th March 12.00 – 13.00 Dr Thomas Rose
How to overcome today’s lack of NHS process documentation to support effective improvement – based on the works of Deming and Juran
Content:
1. Why document your key proc…Read more
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About this group
There is now a growing interest in Quality Management in healthcare. This Special Interest Group will help those interested in learning about or implementing a Quality Management System (QMS).
In Quality Management there is a great deal of emphasis on:
- Documenting how work gets done (the steps that comprise the process).
- Examining the flow of work between people or workstations.
- Giving people the knowledge and methods they need to constantly improve that work.
There are a lot of different process improvement methods but almost all of them serve one of two purposes:
- To eliminate variation in quality and speed (a major source of error).
- To improve process flow and speed.
The majority of process improvement work should fall into one of those two categories.
This SIG is convened by Tom Rose.
