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Q Visit: Public Digital (virtual)
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john mortimer posted an update 1 year, 12 months ago
Hi, I could not make the Public Digital session on the 20th. Can I watch a recording?
Thanks, John -
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Olivia Bush joined 1 year, 12 months ago
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john mortimer joined 2 years ago
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Anjali Ramachandran posted an update 2 years ago
Hi everyone, there is a new poll pinned to the top of this page – please vote.
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Anjali Ramachandran posted an update 2 years ago
How creative is continuous improvement as a field – is it more an art or science?There’s a surprise during the visit on the 20th which might help you make up your mind, but in the meantime please chime in with your opinions!
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Continuous improvement is more of a science as it is best done using a a set methodology based on tracking metrics.
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Thanks for your thoughts Jatinder! Do you think a creative mindset in using the data or metrics would help in continuous improvement – for example, can metrics lead us to brainstorm different solutions altogether to improve a service (vs. small changes)?
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Any solutions development and change work will need to be creative. There can still be a methodological approach that you use to undertake this creative work – which is where the scientific approach comes in.
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I agree! Thank you. Looking forward to meeting you virtually on the 20th at this session.
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Service delivery, in the view of the customer (patient), can be improved also the service delivery processes, in they view of the people delivering the service (including back office), can be improved. They both require a scientific approach but also a bit of an arty approach can be effective particularly from the view of the customer.
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Thanks Thomas, that’s a really good observation – that it’s both art and science. I agree!
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The first is how to address the large amount of variation, not only across NHS Trusts but within Trusts, wards and even shifts. Too many people do the same thing differently. This problem requires Process Management.
Second is the difference between Quality Improvement (QI) and Continuous Improvement (CI). QI predominantly seeks to improve output…Read more
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About this group
Join this group to discuss all things continuous improvement around digital ways of working, in the lead up to our virtual Q Visit with Public Digital on 20 April 2022. Public Digital is a consultancy working on digital transformation with governments and organisations around the world. Among other things, they support teams to deliver world-class digital services, coach and advise on effective, open, responsive, informed leadership for radical change, and identify technical and functional capacity, what gaps exist, and how organisations can improve. Public Digital was founded in 2015 by leaders from the UK’s Government Digital Service. They have a vast range of experience in creating large-scale digital change.
This group is convened by Anjali Ramachandran
Hi John, a recording should be available shortly. We will post it on this page when it is ready. Thanks, Anjali
@katieyoung FYI – do let John know if/when the recording will be available