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  Lauren Pope joined 1 year, 8 months ago
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  Tiberius Pereira joined 1 year, 8 months ago
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  Bianca Viegas joined 2 years, 3 months ago
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  john mortimer posted an update 2 years, 5 months ago

  Thanks for posting the Public Digital video event that I could not attend. It is really important that we raise such work as it demonstrates what Service Design in the public sector can learn from. Too often it is simply another name for product design, or simply implementing a digital front end. Sometimes it is used to simply reduce cost, pushing…Read more
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  Robyn Lewes created the document Q Visit: Public Digital – recording 2 years, 5 months ago
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    john mortimer replied 2 years, 5 months ago

    A great view of how service design in the public sector can and should be. Sitting and designing next to the front line, engaging with citizens by sitting with them when they engage, and linking up with Citizens Advice. The iterative use of emergent design, and rapid and frequent releases. This is what should have occurred with UC from the start,…Read more
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  Charlotte Bowden created the document Intro slides 2 years, 6 months ago
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  Roz Tritton joined 2 years, 6 months ago
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  Joanne Beckmann joined 2 years, 6 months ago
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  john mortimer posted an update 2 years, 6 months ago

  Some people responded with. ‘no’ in the poll. What are those things that you have that created a No answer?
  I found the session interesting and informative, and Tom was certainly experienced in transforming services.
  The reason I put a No, was that it did not go far enough. It was only about a limited type of service.
  Highly transactional Public…Read more
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    Anjali Ramachandran replied 2 years, 6 months ago

    Thanks for your thoughts John! I think you mean Andrew Greenway (as Tom didn’t speak – he had to reschedule at the last minute and Anna Hirschfeld stepped in). We did discuss this during the session, as your point on Universal Credit particularly, did come up. Because they had limited time to speak to us, they couldn’t touch on all the in-person…Read more
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    john mortimer replied 2 years, 6 months ago

    yes, sorry, it was Andrew.
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  Robyn Lewes posted an update 2 years, 6 months ago

  Hi all, don’t forget to review last week’s Q Visit with Public Digital!

  Your feedback on these prototype events will feed directly into our next steps in reimagining Q Visits. Tell us what you liked, what you didn’t and help us to keep the magic in future Q Visits.

  The survey will take just under 10mins:…Read more
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  Anjali Ramachandran created the document Public Digital presentations by Anna Hirschfeld and Andrew Greenway 2 years, 7 months ago
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  Anjali Ramachandran posted an update 2 years, 7 months ago

  Here are a few more resources linked to the visit on Wednesday for those who would like to explore further:

  Blog post: DWP’s agile response to COVID-19: scaling Universal Credit to meet demand (5 minute read): https://dwpdigital.blog.gov.uk/2020/12/14/dwps-agile-response-to-covid-19-scaling-universal-credit-to-meet-demand/

  Government Digital S…Read more
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  Anjali Ramachandran posted an update 2 years, 7 months ago

  Here is a copy of the book written by Andrew Greenway, with his Public Digital co-founders, which he mentioned yesterday in his talk. If you’ve read the book, let us know what you think about it! https://www.amazon.co.uk/Digital-Transformation-Scale-Strategy-Perspectives/dp/1907994785

  
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  Anjali Ramachandran posted an update 2 years, 7 months ago

  Thanks to everyone who came along to yesterday’s virtual visit with Public Digital, we hope you found it useful. If you have not already done so, we would really value your feedback – the Qualtrics form should be in your email inboxes, do take 10 minutes to leave us your thoughts. If you have any issue finding the link, please let me know. Thanks!
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