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Head of Patient Relations / Deputy Head of Patient Experience and Involvement

Vicki Havercroft Dixon

University Hospitals Southampton NHS Foundation Trust

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I am a registered nurse with a MSc in Advanced Clinical Practice. While doing my MSc I set up the Acute Oncology Service in Southampton, which led to presenting our model nationally and  internationally.  This was a great experience which gave me some diverse skills and knowledge.

My previous role was the Palliative and End of Life Matron across an Acute Trust and Hospice.  During this time I help move the Hospice to separate from the acute Trust and become an Independent Hospice in partnership with the IOW Hospice.

I currently work within the Patient Experience Team as Head of Patient Relations, although I am not using my clinical skills at present, my clinical skills and knowledge are extremely valuable in my current role to help me really understand what the patient experience is.   I started in this role at the same time as commencing a QI Fellowship with Health Education Wessex.  This has given the freedom to really look and what we do and make a real difference, involving patients in the work.

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