Thomas John Rose
Research Fellow
University of Birmingham, Institute of Applied Health Research
England - West Midlands
Documents
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SIG Overview
Service design for error free healthcare delivery. Some pointers.
| Read - Last edit: 26 Jul 2022
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Product life-cycle from Marketing to After Sales Service
Taken from: The Japanese Approach to Product Quality (ISBN 0-08-028160-5 Page 90)
| Read - Last edit: 14 Jan 2022
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Service design – The importance of Quality and Process Management
A few thoughts on the subject to encourage your comments.
| Read - Last edit: 24 Dec 2021
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Q Lab design canvas, Draft Version 1.0 – May 2019
The design canvas is a resource developed by the Q Lab, to support you and your team to learn more […]
| Read - Last edit: 28 Dec 2020
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