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Nikki Davey

Director, Quality Improvement Clinic. Trustee, Clincal Human Factors Group

Quality Improvement Clinic

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  • The South East region are hosting a free masterclass on the evidence for quality improvement.

    Ditch the QI guesswork! 

    Join QI evidence experts Jess Pawley & Dr. Andrea Gibbons in our interactive masterclass.    

    Discover how evidence can guide smarter decisions, save time, and spark innovation in QI.  

    Learn practical strategies to seam…Read more

  • 📌 Last reminder: tomorrow (Thu 25th) 📌

    How to develop Lean capability and Kirkpatrick model to evaluate its success?

    Join member Iain Smith as he explores his recently published paper, exploring a useful QI capability-building and evaluating model.

    We’ve been preparing some interesting zoom interactions for you, so you can experience a bit of…Read more

    • *use the Kirkpatrick (…)

      Sorry folks, I’ve been making so many typos these days that I’m thinking about going to the doctor about it 😬 I don’t know what’s up.

      Alas, with no edit button, I can only fix this by reposting – and I’m choosing here not to bombard your notifications. Hope that’s ok. Sorry again for the typo.

  • There’s a lot going on for AHPs this week!

    Has anyone seen good examples of Greener QI projects?

    My favourite so far is e-bikes for patient visits- saving on fuel, increased activity for staff. I wonder how much use they get in winter though?

    • Hi Jo!

      There have been so many great sessions this week! I have been fortunate to work with a few AHP teams who have presented!

      – At lunch time tomorrow (26th April) you can still join Laura and Krithea presenting their SusQI project on reducing single use items in hospitals -…Read more

  • Sharing here that the Flow Coaching Academy continues with resources available for open access in our new website launched this week. Lots of coaching resources. http://www.flowcoaching.academy  your feedback is welcomed. Please acknowledge us if you use our materials.

    • Thanks for sharing Nicola 🙂 I’ll have a proper look later this week – the programme is fantastic and it’s great the resources are open access. It would be lovely to do a showcase of it through this group via a webinar or otherwise. S

  • Would you or your team like to be happier at work? The Joy in Work tools and techniques might be the guidance and support you need.

    Next Friday (April 26th) in a one-hour session (12-1pm), Julia Wood (convener of the Improving Joy in Work Special Interest Group) will delve into the importance of joy in work, share two approaches which can be…Read more

  • Do you know the difference between the two types of Quality Improvement (QI) and the difference between Quality Improvement (QI) and Continuous Improvement (CI)? Please reply with a yes or no to each question.

      • Thanks. I’ll just wait a bit to see if any of the other 217 members if the SIG reply then I’ll respond.

    • To us, QI and CI are interchangeable so interesting to understand the difference. Not sure I was aware there were only two types of QI – although there are many different methods.

      • I have found that it is common to see these terms used interchangeably in the NHS. I have also found it helpful to differentiate them, as it is often assumed that if you are using QI then you are doing CI, but that isn’t usually the case. CI requires a systematic approach to using QI methods as part of normal operational management, alongside…Read more

      • I’ll let the questions run a bit longer and then I’ll explain the differences. QI and CI are most certainly very different.

    • the difference between the two types of Quality Improvement (QI)? – NO – is there more than one?

      the difference between Quality Improvement (QI) and Continuous Improvement (CI)? – in a way, QI is done just before every audit visit. CI is never finished.

    • Thanks for your relies so far. Only another 214 members to reply!

    • Great question – but not sure this is a yes/no question. In health there are so many projects on the go, with little control around methods and tools, with many clinicians taking on change projects without the support/expertise of project managers. Many tools may be useful in project planning and control, and common to QI, CI and service…Read more

    • No, but am very interested to understand the difference. My organisation is perhaps moving from QI to CI and a google search did not tell me much, but I found this Warwick Business School paper useful that *I think* tries to describe the differences (does this meet your definition?)…Read more

  • Do you know the difference between Quality Assurance, Quality Planning, Quality Control and Quality Improvement?

    • Yes to all of those.

    • NHS (Pathology), but probably not far off Juran – Quality Control is the check that our systems work as expected (Internal Quality Control e.g. statistical control charts) and will produce the correct results. Quality Assurance is the evaluation of our results to check that they met our expectations (we use the term External Quality Assurance or…Read more

      • Thanks Lesley. Yes – not far off Juran. I’ll post outlining the differences when the remaining 217 SIG members have had a chance to respond to my post above. I’ve added a link so that members can see the standards/regulations that Pathology have to meet, not a easy task!…Read more

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