Nigel Coles
Quality Manager West Midlands Regional Genetics Laboratory
Birmingham Women\'s and Children\'s NHS Foundation Trust
England - West Midlands
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Nigel Coles posted a new activity comment 3 months ago
I wasn’t suggesting that a Fiat 500 is a better or less quality car than a Bentley; and from a car satisfaction survey from a few years ago it suggested that the Fiat was the better car. I’ve done a number of training sessions in Quality Management over the years and have asked the question which is the better quality car, a Fiat or a Bentley,…Read more
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Nigel Coles posted a new activity comment 3 months, 1 week ago
A Quality management system (QMS) is a management system that manages for quality. Its based on a governance system of polices, processes and procedures (3Ps), that ensures that the service is planned on the basis of a defined quality. It seeks assurances of compliances against the 3Ps and seeks to address the risks of non-compliance. Continuous…Read more
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Nigel Coles posted a new activity comment 6 months, 3 weeks ago
Absolutely agree with you John, but QI is so embedded in the NHS trying to change the understanding of QM is very difficult and slow.
Nigel-
Thanks Nigel. You make a very true point. More people a starting to understand Quality Management and the limitations of QI as it is currently structured.
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Nigel Coles posted a new activity comment 8 months, 4 weeks ago
ISO30401 Knowledge Management standards may be? I used to have access to a copy but unfortunately not anymore so can’t check, but it sounds like something from there.
Nigel
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Thanks Nigel. Wrong answer. I’ll get hold of a copy and check though. I’ll keep you updated.
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Nigel Coles commented on the document When is improvement bad? in the group Philosophy and ethics for health care improvement 9 months, 3 weeks ago
Excellent review and with views I agree with too. The ideas of process mapping and process modeling are often difficult concepts to grasp, certainly when I’ve tried to discuss with people, and would benefit from an example.
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Thanks for your comments. Here is a link to an illustration I produced some time ago to show the difference between process mapping and modelling. It’s a bit intense but I hope that it is of some help. It’s part of a series call ‘Brining the tuning fork diagram back down to Earth’. I really do wish that people would make the effort to learn from…Read more
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Nigel Coles joined the group Philosophy and ethics for health care improvement 10 months, 3 weeks ago
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Nigel Coles's profile was updated 11 months ago
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Nigel Coles posted a new activity comment 1 year, 5 months ago
A few thoughts:
In order to manage quality you have to manage all your resources that includes but not limited to financial, accommodation, equipment, consumables and human. It is after all a system.
The highest quality becomes within your reach when you can manage all in a coherent and a inherent way. A good quality management system requires…Read more - Load More
A grand explanation Nigel, Thanks.
“A QMS should be capable of producing a Fiat 500 as well as a Bentley Continental, whilst QI is trying to create the Bentley from the baseline of a Fiat500.”
Of course that has the assumption that the Bentley Continental is a higher ‘quality’ vehicle to the Fiat 500.
If I were driving them down narrow Italian streets one would likely be of higher…Read more