University of the Highlands and IslandsScotland
Michelle is a nurse lecturer with a specific interest and experience in quality improvement practice and education. She has experience of conducting and leading improvement work within the NHS and co-led the design and implementation of the Practicum (small scale QI Projects) as an educational initiative for undergraduate nurses. The Practicum is now a compulsory assignment within the undergraduate nurse curriculum in two Universities, with over 1000 students completed a small scale project.
Michelle’s PhD was entitled Measuring the Patient Experience of Hospital Quality of Care, which resulted in the development of the Care Experience Feedback Improvement Tool (CEFIT). The tool was designed to be used as a QI metric. CEFIT is currently used within NHS Highland as a metric of patient experience for relevant Rapid Process Improvement Workshops (RPIWs).
Michelle is currently working on research proposals and is interested in the area of improvement science/service evaluation.