Head of Patient and Carer Experience and Engagement
Humber Teaching NHS Foundation TrustEngland - Yorkshire and Humber
I am employed as the Head of Patient and Carer Experience and Engagement for Humber Teaching NHS Foundation Trust. My role involves overseeing the Patient Experience Team which includes complaints and PALS, patient experience and the Trust Chaplain. I have a very interesting, challenging and varied role where I work with patients, carers, service users, staff and partner organisations to listen to lived experiences in order to share best practice and learn, act and improve upon the services the Trust provides.
In 2010 I graduated from Hull University with a master’s degree in Health and Social Care Leadership.
I began my career in the NHS as a GP Fundholding Assistant, where I audited general practice accounts. I then worked in a few GP surgeries as a GP Fundholding Manager where I was responsible for managing the practice accounts. It soon became apparent that my skills were more suitably aligned to working with people to make improvements to healthcare which moved my career towards service improvement and change management roles. I have worked in local, regional and national organisations in a variety of service improvement roles where I have supported NHS teams to make positive changes to NHS services. In 2017 I was successful in being appointed to my current role where I still get to support the improvement of NHS services but the voice of the patient, service user and carer have a strong influence on informing how these changes might look.