Improvement Manager | Rheolwr Gwella
Lou Waters
Improvement Cymru, Public Health Wales | Gwelliant Cymru, Iechyd Cyhoeddus Cymru
Wales

Biography
I am passionate about quality improvement, collaborative working, building capacity and capability, and sharing learning. I am non-clinical with a projects and QI background previously at Gloucestershire Safety & Quality Improvement Academy (GSQIA) and now working as an Improvement Manager in the Improvement Cymru Academy.
I have worked across a variety of NHS organisations including Health Education England (Severn Deanery), NIHR CLAHRC West, Gloucestershire CCG & 3 different acute Trusts, with experience in project management medical education, training, patient flow & urgent care.
Since completing the NHS Horizons School for Change Agents course, I have developed a strong interest in change management & the power of social movements for change and improvement, and building a culture of continuous improvement. I am on the steering group of the 2019 QExchange 'Psychology for Improvement' project and am also convenor of the Delivering Virtual Training SIG. I am on twitter at @LouWaters_QI
I am a FabNHSStuff Ambassador, Q Connector and member of the GSQIA-led national Delivering Improvement Network. I am the creator and host of #QIhour Tweetchats hosted by @gsqia in collaboration with Leeanne Lockley, Nottinghamshire Healthcare NHS Foundation Trust QI Team, Princess Alexandra Hospitals NHS Trust QI Team and East London NHS Foundation Trust QI Team.
#QITwitter
Q Exchange ideas
Contact Lou Waters
You need to be logged in to contact Q members.
If you are already a Q member, please log in using your account details.
If you are not a member, you can find out more about joining Q.
External links
Areas of interest
- Acute care
- Collaboration and networking
- Improvement research
- Integrated care
- Leadership
- Mental health
- Patient and public involvement
- Patient experience
- Person-centred care
- Quality improvement
Groups
- Network Weaving
- Culture of Continuous Improvement
- Delivering Virtual Training (#ConnectingImprovers)
- Psychology for Improvement
- Exploring Adaptive Space – community of practice
- Building improvement capability across boundaries
- Q Visits
- Sketchnote
- Liberating Structures in healthcare
- Applying behavioural insights in healthcare
- Improving Joy in Work
- Making use of patient experience
- Human-Centred Design in Health and Care
- Bridging Networks
- Process Visualisation in the NHS
- Improvement Research Network
- Co-production
- Communities of Practice
- West of England
- Q Connectors