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I work as an Implementation Manager for the Improvement Academy, based at Hull and East Yorkshire Hospitals Trust. Over the past couple of years my role has involved supporting front line teams to improve patient safety and reduce harm. This has involved coaching them to use the model for improvement, measure harm and test interventions, alongside helping them to identify team working and cultural issues so that they can take action to address them.

I am currently supporting teams at Hull and Doncaster to improve patient flow using lean thinking.  We have developed and tested an intervention called Achieving Reliable Care (ARC), which supports the delivery of consistent and reliable care by focusing on providing what the patient needs, when they need it.

My passion is culture change and helping teams to be the best they can be with what they already have.  My favourite QI tool is Achieving Behaviour Change, which has completely changed my understanding of implementing and sustaining improvement and I now use it throughout all of my work.

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