Lisa is a specialist and thought leader in the development of the Simple Telehealth methodology who enjoys supporting positive change across complex environments to deliver improvements in quality outcomes for patients and their families.  Lisa has worked within the NHS for 17 years, across primary care, acute and community services in operational and multi-agency redesign roles at a local, regional and national level.  Lisa has a B.A. (Hons) in Economics and a Masters in Business Administration and has been involved in the NHS/VHA exchange programme.

Lisa specialises in the use of innovative personalised models of care delivery to achieve better and faster outcomes where patient and clinician feel involved, equipped and enabled.  Lisa has a keen focus on evaluation and dissemination of best practice, with recent research focusing on the barriers and enablers to Simple Telehealth’s adoption and diffusion plus publications around specific applications of Flo.  Having been closely involved with Florence’s early implementation and infrastructure, Lisa now uses this experience to enable organisations across the UK to develop and improve their capability maturity with the Simple Telehealth methodology, organisational change and to share improvement best practice.