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Joy Furnival

Head of Strategic Insight, independent consultant, and Honorary Lecturer

CQC, & Alliance Manchester Business School

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  • Good morning everyone

    I’m interested in finding out about how organisations are structuring your “learning” as we get deeper into PSIRF. 

    We’ve found it’s relatively simple to map the processes around this i.e. how we screen incident reports, theme them, decided PSII’s etc. Although the approach to incidents have changed this side of the…Read more

    • Hi Sara, we are testing a new learning structure that links learning themes/projects with governance more meaningfully in real time. It has involved identifying MDT QI Learning Leads and adding in some support alongside re-structuring some of our governance meetings. It is only being tested in two services at the moment but so far so good. Happy…Read more

    • You pose some really interesting questions Sara, ones ive been thinking about for some time. All of the Trusts im working with to use AAR effectively are asking how to enable learning to be shared more widely. So I’m working with some people at Eva Applications to develop a digital solution. We are nearly ready to pilot it – so the AAR conductor…Read more

      • Hi Judy, We have built this into our incident management system and use the information to share learning and inform improvements in a range of ways. By having the information in our incident management system we are able to triangulate the learning, actions and other data such as incidents not subject to AAR (we call these rapid learning…Read more

      • This sounds interesting Judy, good to catch up today, I’m conscious we didn’t get chance to discuss what you were working on

  • Iain Smith and Profile picture of Penny PereiraPenny Pereira are now friends 3 months ago

  • Iain Smith posted an update in the group Coaching Improvement 5 months, 1 week ago

    Building lean improvement skills at scale: an evaluation of a massive open online course in the English NHS.

    Hi All. This new paper evaluates the Lean Fundamentals massive open online course (MOOC) that I designed and delivered for NHS England. The evaluation covers all levels of the Kirkpatrick framework including examples of impact and overall…Read more

  • Iain Smith posted an update in the group Evaluation 5 months, 1 week ago

    Building lean improvement skills at scale: an evaluation of a massive open online course in the English NHS.

    Hi All. This new paper evaluates the Lean Fundamentals massive open online course (MOOC) that I designed and delivered for NHS England. The evaluation covers all levels of the Kirkpatrick framework including examples of impact and overall…Read more

  • Building lean improvement skills at scale: an evaluation of a massive open online course in the English NHS.

    Hi All. This new paper evaluates the Lean Fundamentals massive open online course (MOOC) that I designed and delivered for NHS England. The evaluation covers all levels of the Kirkpatrick framework including examples of impact and overall…Read more

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