A highly skilled writer and editor, I have been communicating with and for membership communities for more than 15 years. Direct responsibilities have included setting the style and tone of communications aimed at business leaders and senior health professionals and running campaigns on workforce inclusion. My work with the NHS has focused on staff health and wellbeing, equality and diversity, workforce planning and learning and improvement. I’m passionate about communication, co-design and collaboration, sustainability, leadership and continuous improvement.
The COVID-19 pandemic pressed fast-forward on virtual consultations and patient self-management. Here we share three Q Exchange projects working with patients on new technology to improve their care and the patient experience.