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Head of Quality Improvement

Jacqueline Morton

Southern Health and Social Care Trust

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Jacqueline Morton is the Head of Quality Improvement at Southern Trust.  She leads on the operationalisation of the Trust Quality Improvement Strategy using quality improvement methodology to drive the delivery of safe, effective, person centred care. Jacqueline started her healthcare career as a Registered Nurse and Midwife. On completion of the a BSc in Midwifery she gained valuable experience within health promotion before taking up post as one of the first 10 Northern Ireland Service Improvement Managers to join the DHSSPSNI where she led on a number of regional quality improvement projects and initiatives.

Jacqueline holds a Postgraduate Diploma in Business Management and Business and Improvement, a Scottish Improvement Leader Graduate, an accredited Human Factors Trainer and also an accredited International Coaching Federation Coach.

Jacqueline has led on the development of three bespoke Southern Trust externally accredited Quality Improvement training programmer's at Award, Foundation and Diploma level. The Quality Improvement Award Programme was developed to support service user and corer's engagement, involvement and full participation in service development and redesign.

Jacqueline has been active contributor to the development of the HSCQI Network in NI, leading one of the early Communities of Practice, which focused of workforce and co-leads the Portadown GP and Community Pharmacist Community of Practice. Jacqueline is also involved in supporting regional QI scale-up priorities and QI learning priorities identified from Covid-19

Jacqueline believes that Quality Improvement is everyone’s responsibility and is driven by her desire to create opportunities for staff and service users to become engaged and involved in creating services that are accessible, responsive and evidenced based.

Twitter: @JMortonQI


Q Exchange ideas


    As a result of earlier detection and better treatment options, thankfully more people are surviving a diagnosis of cancer. This means that more people are living with and beyond cancer. People living with and beyond cancer feedback has indicated that their initial focus is getting through their cancer treatments. They do not always think about what information and support they require after treatment nor are they sure how to access services and support even though there is a range of statutory, public, voluntary and community based services available.

  • Getting kids hands on for their heart.

    Improving patient safety utilising digital technology hand held ECG monitor, in initiation and monitoring of prescribed medication in children with Intellectual Disability.

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