Head of Continuous Improvement
Southern Health and Social Care TrustNorthern Ireland
I started my healthcare career as a Registered Nurse and Midwife. Having practiced as a midwife for a number of years I completed a BSc in Midwifery before moving into health promotion; specialising as a Breastfeeding Coordinator. I am proud to have been one of the first 10 Northern Ireland Service Improvement Managers to join the DHSSPSNI in 2003. I hold a Postgraduate Diploma in Business Management and I am currently in the second year an MSc. in Business and Innovation
As Head of Continuous Improvement and lead on the delivery of the Trust’s quality improvement aims, including the application of a range of quality improvement tools, techniques and methodologies to improve quality, safety, and efficiency of Trust services.
What really excites me each day is working with people who want to deliver a first class service for our patients and clients making the impossible possible!
Q Exchange ideas
As a result of earlier detection and better treatment options, thankfully more people are surviving a diagnosis of cancer. This means that more people are living with and beyond cancer. People living with and beyond cancer feedback has indicated that their initial focus is getting through their cancer treatments. They do not always think about what information and support they require after treatment nor are they sure how to access services and support even though there is a range of statutory, public, voluntary and community based services available.
Jacqueline Morton - Head of Continuous Improvement at Southern Trust - reflects on a recent Q Lab workshop and the impact it might have on peer support in Northern Ireland.
Areas of interest
- Analytics and data
- Patient and public involvement
- Patient experience
- Patient safety
- Person-centred care
- Quality improvement