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Managing Director, Kaizen Kata

Gill Smith

Kaizen Kata

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I have consistently been involved in quality improvement (QI) since 2006, when I first worked with the Institute for Healthcare Improvement as part of their Safer Patients Initiative (SPI).  At that time I was employed in the Royal Hospitals Trust in NI working to the Medical Director, developing a programme of patient safety for the organisation.  The Trust became one of the first NI organisations to be an SPI partner with IHI.  I provided programme management to the Trust participation in SPI, working with clinical teams to implement best practice bundles of care, tracking improvement and building capacity for QI through training and support to staff. In 2008 I moved to another NI Trust and established a patient safety programme of work, based on the principles of SPI and the IHI Model for Improvement.  For 4 years (Sep 2012-Sep 2016) I was the Assistant Director for a regional programme of transformational reform (Transforming Your Care) in NI, which included within its scope a range of transformational reform projects such as improving patient pathways, outpatient reform etc.  This work was delivered using QI methodologies and tools.  In October 2016 I joined the NHSCT to the role as Innovation and Quality Improvement (IQI) Lead, and in that capacity I developed and implemented the Trust Innovation and Quality Improvement Strategy, creating a range of complimentary QI and Human Factor capability programmes.

I am Fellow and Faculty member of the Institute for Healthcare Improvement, a Certified Professional in Patient Safety from the Certification Board for Professionals in Patient Safety, and an Institute of Leadership Management Certified Coach.  I have a passion for human factors, and am an accredited Human Factors Trainer and a member of the Chartered Institute of Ergonomics and Human Factors, and the Association of Simulated Practice in Healthcare.

On leaving NHSCT in August 2021 I established my own QI Advisory Business 'Kaizen Kata' - working with clients globally and with the Institute of Healthcare Improvement as a Director.  I specialise in helping organisations, health systems and individuals to build a culture of continuous improvement, through capability building and strategic QI support

Q Exchange ideas

  • Gamification for Human Factors

    Deployment of the application of Gamification designs & concepts to human factor learning and skills in health & social care-making learning more engaging/entertaining &increasing learner motivation


    To facilitate the safe discharge of patients from hospital by 1pm

  • Interactive Maternity Care for Teenage Mums to Be

    Creation of an interactive App to engage teenage Mums To Be in a multi-disciplinary programme of maternity care within the context of the challenges of COVID-19

Blog posts

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