Head of Community Services
Martlets HospiceEngland - Kent Surrey Sussex
I qualified as a nurse in 1991 and went on to complete a BSc (Hons) Professional Practice and a MSc Advanced Nurse Practitioner. My clinical background began in medicine, specifically elderly medicine, dermatology and haematology. As a senior nurse I have worked in elderly medicine, Community Hospitals, Responsive Services and as a Nurse Specialist for Older People supporting Care Homes. I was recently a General Manager covering Community Hospitals and Urgent Care. My current post is as Head of Community Services for Martlets, a Hospice in Hove. I am currently a committee member of the Community Hospitals Association and a Queens Nurse.
Some of my past works relevant to QI are:
My experience of improvement and delivering change has seen me setting up new services e.g. therapy input to a Rapid Access Medical Unit or the Care Home Support Team, moving services e.g. Community Beds, changing therapy provision across an Intermediate Care/Admission Avoidance Service to 7 day, improving the care of deteriorating patients through accurate recording of observations and early identification and management of Sepsis at Crawley (published on the Academy of NHS Fabulous Stuff website), being Falls Lead for the Trust through to small scale changes like introducing specific crockery to enhance the experience of relatives of dying patients and increase awareness of their presence on the ward.
I have accessed leadership and transformation programmes via Lane 4, Capita, NHS Elect, Conrane (Transforming Care/Case Management), the Royal College of Nursing (RCN) and the School for Change Agents. I was part of a team that won an NHS Estates award for the introduction of Protected Mealtimes including development of an audit tool. I worked with the RCN to develop a resource for students working with older people.
I have used project management tools, Plan Do Study Act cycles, Root Cause Analysis, Productive Ward methodologies, change management processes and informal techniques to effect change and deliver an improvement. Striving for excellence has been a constant throughout my career. Learning to effect positive change is something that I have tried to achieve through learning from colleagues, coaching, working with others on specific problems or issues as well as through academic routes. I undertook a Quality Module as part of my MSc which served to whet my appetite for improvement further.
Recently working with the Community Hospitals Association in a period where we have to evaluate the efficacy, viability and sustainability of the group and design options for the future of the association has exposed me to change in a different environment and allowed me to develop broader networks and work with a more disparate group of people. During Covid-19 we have redesigned the way we work with members and updated our website to support this work
Q Exchange ideas
Describe, support and promote ways of working developed during Covid-19 through shared learning across Community Hospitals. Examination of case studies to develop a protocol to map initiatives and collaborations nationally.
Evelyn Prodger, Head of Community Services at Martlets Hospice, shares her QI journey and invites you to join the Community Hospitals Special Interest Group.
Contact Evelyn Prodger
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Areas of interest
- Analytics and data
- Collaboration and networking
- Community and voluntary
- Digital technology
- Efficiency and productivity
- End of life care
- Funding and sustainability
- Improvement research
- Integrated care
- Long-term conditions
- Older people
- Patient and public involvement
- Patient experience
- Patient safety
- Person-centred care
- Primary care
- Quality improvement
- Frailty QI
- Community Hospitals
- Culture of Continuous Improvement
- Mindfulness for Quality Improvement
- Sustainable Healthcare
- Liberating Structures in healthcare
- Improving Joy in Work
- Clinical Audit in Quality Improvement
- Measurement for Improvement
- Organisational Resilience & Safety-II
- Making use of patient experience
- Human Factors
- Human-Centred Design in Health and Care
- Harm Free Care
- Lean Healthcare
- Community Healthcare Trusts
- Q Reading Club
- Medicine Management
- Learning from Excellence
- Primary Care
- Staff Wellbeing and Quality Health Care
- Complexity Approaches to support Quality Improvement