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Director of Improvement

Elizabeth Hale

Central London Community Healthcare NHS Trust

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I lead the Trust’s improvement functions – this includes our Quality Improvement team as well as large scale change and transformation programmes that make a difference to the lives of staff and patients.  The key is ensuring that we use the right set of skills to deliver the changes we require, and have a strong evidence base so we can show how and where we are making improvements. Increased use of digital technology and access to information, opening up patient portals and on-line booking, and encouraging innovation and new models of care are our current areas of focus.

I have a background in information and performance management, and have worked in the NHS for nearly 9 years.  Before that I worked for the Audit Commission and the Probation Service.  I started my working life in the private sector and worked as an information broker in both London and Australia.

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