Head of Clinical Audit & Research
Kent Community Health NHS Foundation TrustEngland - Kent Surrey Sussex
Following BSc Hons degree and Masters Dawn started her career in the NHS in research management. This led on to a role as Manager & Scientific Advisor of 2 local research ethics committees.
Since then Dawn has provided leadership around clinical audit in community services, the acute sector and mental health over a broad range of specialties. This has included presenting nationally on: Linking clinical audit with risk and quality; Engaging health professionals with quality improvement; Delivering change as a result of clinical audit findings; Delivering an effective annual clinical audit programme;
Continually developing clinical audit; Balancing QA and QI, Quality Improvement and CQC ratings
In addition to clinical audit and research Dawn has experience of working in a number of leadership roles in:
Patient and Public Engagement
Dawn is a member of the South East Clinical Effectiveness Network (SECEN) and a former Chair of the North London Clinical Audit Network (NLCAN).
Dawn has a Postgraduate Certificate in Clinical Audit and has recently completed the Elizabeth Garrett Anderson Leadership programme leading to an NHS Leadership Academy Award in Senior Healthcare Leadership and a Masters in Healthcare Leadership.
Dawn is accredited as an associate member of NHS Improvement’s Quality Service Improvement and Redesign (QSIR) teaching faculty and works as part of a strategic group within Kent Community Health NHS Foundation Trust to teach the QSIR programme to staff in order develop quality and improvement capability within the organisation.
Q Exchange ideas
Project to implement a systems leadership approach through coproduction aiming to increase Joy in Work, promote and improve integration, improve patient outcomes through Quality Improvement (QI).
Increasing Joy at Work for staff by introducing QI board to floor and embedding a change culture that harnesses the resulting improvements in patient outcomes.
Contact Dawn Nortman
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Areas of interest
- Analytics and data
- Collaboration and networking
- Community and voluntary
- Efficiency and productivity
- End of life care
- Funding and sustainability
- Improvement research
- Integrated care
- Long-term conditions
- Older people
- Patient and public involvement
- Patient experience
- Person-centred care
- Quality improvement
- Network Weaving
- Building improvement capability across boundaries
- Liberating Structures in healthcare
- Applying behavioural insights in healthcare
- Improving Joy in Work
- Clinical Audit in Quality Improvement
- Closing the gap: developing improvers for a complex world
- Measurement for Improvement
- Human Factors
- Lean Healthcare
- Curious QI
- Community Healthcare Trusts
- Bridging Networks
- Improvement Research Network
- Primary Care
- Staff Wellbeing and Quality Health Care
- Complexity Approaches to support Quality Improvement