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Biography

I have been national Head of Experience of Care with NHS England and NHS Improvement since 2013, leading a brilliant Team to support NHS staff and people with lived experience to coproduce improvements in experience of care and support for unpaid carers. I have worked previously at Regional and Local level in the NHS, in Adult Social Care and in the voluntary sector.

I love working with people with lived experience and with colleagues who are passionate about working in genuine partnership with people and communities. I am particularly interested in the intersection between quality improvement, improving experience of care and coproduction with people with lived experience.


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