I am a Quality Improvement and Evaluation manager at NHS 24, which is a part of NHS Scotland. My professional interests encompass a diverse range of areas, including co-design thinking and practice, systems thinking, social networks, group facilitation, organisational development, coaching and mentoring, and all forms of public and partner deliberation. In addition to my work experience, I have also pursued academic studies to consolidate and enhance my knowledge. I hold a Master of Science degree in Systems Thinking in Practice, another Master of Science degree in Drug and Alcohol Studies, and Bachelor's degrees in Health Studies, Psychology, and Social Anthropology. In 2015, I completed the NES Scottish Improvement Leader (ScIL) programme, which provided me with valuable leadership skills and knowledge for improving healthcare services.