Dr Claire Marsh leads Patient & Public Engagement (PPE) work in the Improvement Academy, supporting the integration of patients’ and public perspectives into improvement projects in the region.

Claire has a PhD in action research as a strategy for organisational change in the NHS (focus on sustainable development), and a strong commitment to involvement of all interested parties in health service development (including staff, patients and the public in partnership with research & improvement teams).

Claire also works as a Senior Research Fellow for the Yorkshire Quality & Safety Team, recently contributing to an NIHR funded* action research study with staff and patients from 3 Trusts in Yorkshire, to develop innovative approaches to handling and responding to patient feedback on experience of care in hospitals.