Patient and Public Engagement Lead, Research Fellow
Improvement AcademyEngland - Yorkshire and Humber
Dr Claire Marsh leads Patient & Public Engagement (PPE) work in the Improvement Academy, supporting the integration of patients’ and public perspectives into improvement projects in the region.
Claire has a PhD in action research as a strategy for organisational change in the NHS (focus on sustainable development), and a strong commitment to involvement of all interested parties in health service development (including staff, patients and the public in partnership with research & improvement teams).
Claire also works as a Senior Research Fellow for the Yorkshire Quality & Safety Team, recently contributing to an NIHR funded* action research study with staff and patients from 3 Trusts in Yorkshire, to develop innovative approaches to handling and responding to patient feedback on experience of care in hospitals.
Q Exchange ideas
Daunted by data, queasy about QI, but passionate about patients: a pilot network for people who have a role in supporting clinical teams to respond effectively to patient experience feedback .
For those who have experienced a big shift in perspective over the pandemic, and wish to explore and test what this means for their work, this project is for you.