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Dialogue Facilitator, Mediator & Conflict Coach:

Mediation and dispute resolution for the NHS workplace -  fully-accredited by the Centre for Effective Dispute Resolution (CEDR)
Specialist in NHS Staff Engagement, Workplace Wellbeing, Patient Engagement, Patient & Public Involvement
Q Improvement Coach

I am an independent consultant specialising in dialogue facilitation, conflict resolution and partnership-building. My business development experience, studies in educational leadership and experience in dispute resolution combine effectively to allow me to support organisations, employees, families and individuals in finding win-win resolutions within complex scenarios.
I have 20 years experience working in a strategic capacity for public, private and third sector organisations in the UK and overseas, and I have specialist consulting experience in the fields of sustainability, education and health/social care. I have also taught and managed at secondary level internationally and in the independent sector in the UK, and founded/directed a theatre company devoted to promoting the understanding of mental health and social exclusion.
I am a CEDR-Accredited Mediator qualified to undertake employment, workplace, commercial, civil and community mediation. In 2017 I became a CEDR Associate with the Centre for Effective Dispute Resolution (CEDR), joining their world-renowned training faculty.
In the community setting, I am a Certificated Mediator with Bristol Mediation and Chair of Trustees at Bath City Farm. I am also the cofounder of Equisphere Employability and a workplace mental health trainer for Bath Mind.
In the healthcare setting, I am a Quality Improvement Coach with the Q Community (NHS Improvement & Health Foundation) and a Public & Patient Involvement advisor for the National Institute of Health Research (NIHR). I am a co-author of Living Well Dying Well’s internal training manual on Advance Care Planning. I am also a trained Mental Health First Aider and have DBS clearance. I abide by the European Code of Conduct for Mediators.

Professional Experience & Skills Overview
Facilitation and Organisational Dialogue

Strategic development and team coaching in the workplace
Communications and engagement for public-facing organisations
Design and delivery of multi-organisational commercial partnerships
Stakeholder engagement for effective policy development

Conflict Intervention and Negotiation

Interpersonal mediation and conflict resolution for workplace contexts
Conflict coaching and mediation for highly-escalated community conflicts
Brokerage of interorganisational partnerships for socio-economic benefit


Design / delivery of Leadership Skills for Employability training for University of Bath
Postgraduate certificate in Educational Leadership & Management (2011)
Founder of three social enterprises and experienced team leader and manager

International Competence

Partnerships negotiator for European Green Capital 2015
Merger & Acquisition consultancy – UK/Spain
Educator in vocational, business and enterprise skills – Coimbatore, India

Training and Coaching

Experienced teacher, trainer, mentor and coach specialising in communication
Mentor to young leaders in enterprise on Future Talent programme
Mental Health First Aider and specialist trainer in mental health with Mind Charity

My style and my specialisms
I came to the practice of Conflict Resolution and Mediation through two distinct routes. One was through doing management consulting in the public and private sectors, and coming to understand just how much stress, inefficiency and sadness arises from communication and conflict difficulties in the workplace. The other route was through being a patient, a parent of children with disabilities and a family carer, and witnessing how difficult it can be to make plans for the future when the present involves difficult discussions and many people.
So I specialise in making sure that people feel comfortable with the process they undertake with me, and that it leads them towards feeling comfortable and confident about their future. I aim to be thoroughly supportive, reassuring and encouraging at all times.
My professional work and personal experience in health and social care mean that I am particularly experienced in supporting people who are living with any form of illness, disability, mental health condition or life-limiting condition. I have particular personal experience of working with people who are deaf or hearing impaired, on the autism spectrum, experiencing mental illness and living with dementia or stroke.

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