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Andy Phillips (He/Him)

Executive Director of Safety

Safer Care Victoria

Image of 'Andy Phillips

Member's groups

  • Network mapping

    A group space to support anyone who is interested in mapping their networks. Q is currently piloting a new approach to mapping its network of improvers, using the tools SumApp and Kumu. We will also share our […]

  • Tools and resources to help support Networks and Network leaders

    Would you find it helpful to have a suite of resources which could support your networks develop as well as your role as a Network Leader?
  • Improving Joy in Work

    The purpose of this Special Interest Group is to provide a learning forum to bring together those interested in Joy in Work.

    Experts, complete novices, and everyone in between, is welcome to join this group so […]

  • Communities of Practice

    The group aims to bring together people who are interested in setting up Communities of Practice, or have already set them up, to share their experiences and knowledge.
    This group is co-convened by Cleo […]

  • Human Factors

    This group aims to link with members who are interested in developing human factors capability within the NHS. In the East Midlands, there is some work on this and we now have six human factors projects being […]

  • Network Weaving

    A group space for people interested in learning about Network Weaving, and developing their skills.
  • Evidence 4 Quality Improvement

    Home of the @Evidence4QI project (Q Exchange-funded). Supporting Quality Improvement (QI) teams to use evidence and knowledge in QI projects, working in partnership with the Library and Knowledge Services community.

  • Quality Improvement and the wellbeing of the workforce

    People who work in health and social care systems and organisations matter too, they only have so much energy. What good practice tools, resources and ideas can we share to help those working in health and social care know, they are cared about and their wellbeing matters too?
  • PPI and Diversity

    Serious clinical and service failings in the UK and internationally have increased the calls for patients and the public to be engaged in healthcare to improve patient safety. These calls are now reflected in key […]

  • Sustainable Healthcare

    Sustainability is a domain of quality in healthcare. Sustainable value considers patient and population outcomes against environmental, social and economic costs (the ”triple bottom line”). Sustainable value can […]

  • Allied Health Professions in Quality Improvement

    We are hoping to raise the curiosity and profile of AHPs in Quality Improvement. We are looking for the inquisitive, the enthusiast and the improvement gurus to share the possibilities and experiences of quality […]

  • Quality Management in Healthcare

    There is now a growing interest in Quality Management in healthcare.  This Special Interest Group will help those interested in learning about or implementing a Quality Management System (QMS).

    In Quality […]

  • Culture of Continuous Improvement

    In the NHS, Quality Improvement methodology is the most common vehicle for embedding systematic continuous improvement and most frequently shows up as a team of experts supporting clinically-focused, smaller-scale […]

  • Complexity Approaches to support Quality Improvement

    This group will consider the impact of emerging theories around complex systems – such as complex responsive processes, Dialogic OD and systems thinking – on how we approach quality improvement. It will also foc […]

  • Co-production

    In co-produced health care, organisations work with people who use services, carers and communities in equal partnership. It’s easy to do it wrong and quite hard to get it right, but it isn’t rocket science, and […]

  • Measurement for Improvement

    Are you interested in how we can make the best use of data to inform decision-making and take appropriate action?  Are you frustrated that two point comparisons and RAG reports continue to dominate much of the […]

  • Q Reading Club

    This group offers a space where members can continue their own professional development through a virtual book club. The idea is that a particular time period and place is identified for a discussion space about a […]

  • Liberating Structures in healthcare

    This is a place to share tips, tricks, challenges, plans, ’strings’ and more around using ’Liberating Structures’ for health and care improvement.

    We also meet online on the first Thursday of each month (see […]

  • Community Hospitals SIG: sharing good practice

    The Community Hospitals: sharing good practice Special Interest Group (SIG) has a focus on sharing good practice and networking.  The SIG brings together members who want to explore their experiences, look at […]

  • Coaching Improvement

    This group’s aim is to support Q members and organisations to embed a coaching model and approach to quality improvement at a local level.

    Improvement coaches are a crucial component of the dosing model, […]

  • Applying behavioural insights in healthcare

    The latest insights from behavioural science help us better understand all of the factors that influence people’s behaviour – that’s patients and the public as well as healthcare staff. This helps us create more […]

  • Mindfulness for Quality Improvement

    Mindfulness is a process of focussing on experiences in the current moment. Over the last decades, many mindfulness based techniques and programmes have been used to improve health, and in fact there is good […]

  • Psychology for Improvement

    A fundamental principle of improvement science is to understand & influence human behaviour (Dr William Deming). Indeed, an understanding of the psychological factors underpinning human behaviour makes up one […]

  • Process Visualisation in the NHS

    This SIG will look at identifying and documenting, in flow chart format, process management in the NHS, both clinical and administrative processes are addressed. The structure of the Process Visualization set will […]

  • Achieving equity through QI

    This network’s vision is to establish an improvement approach which contributes to reducing health inequalities and increasing wellbeing for all across Scotland.

    Its purpose:
    * Learning and sharing – with o […]

  • Digital

    Digital is about opening up new challenges and opportunities for quality improvement; bringing analytics and methods into improvement settings and improvement methodology into digital projects. This group has been […]

  • Evaluation

    Appropriate good quality evaluation is essential component of quality improvement. This group has been set up to link members who have experience, expertise and an interest in the evaluation of quality […]

  • Lean Healthcare

    Lean continues to become increasingly popular in health. This group will exchange information on current thinking and discuss ideas on the application and adaption of Lean thinking to the health care sector. Join […]

  • Primary Care

    This group is open to anyone working in or interested in primary care. It is convened by Rammya Mathew, who is a London based GP with an interest in quality improvement. This group is a learning space – it’s not […]

  • Medicine Management

    The purpose of this SIG is to address the challenges facing all health and social care providers in managing medicines.
    Effective medicine management is fundamentally important for patient care. In England, the […]

  • Ambulance Services and QI

    Leading on quality improvement initiatives and developing quality improvement capability across pre-hospital care requires different approaches to other types of quality improvement. This group offers a space to […]

  • QI in Mental Health

    Special Interest Group to support the sharing of ideas and good practice for QI across all Mental Health settings. The group will encourage the sharing of ideas and approaches to the use of QI within MH settings […]

  • Q Connectors

    A network for members who love connecting people and ideas across boundaries (and who can help push the boundaries of what’s possible for all of us in Q).

  • Q Visits

    This is a place to continue conversations from any of the Q Visits held to date. Use this space to share updates on new insights, resources, and any progress or challenges you’ve encountered since applying your […]

  • Community Healthcare Trusts

    Joanne has set up a group for people working in community health care NHS trusts. Fruitful meetings have been helf to share best practices and challenges. All very welcome to join.

    Group convened by Dr Joanne Medhurst.

  • Making use of patient experience

    Do we over-measure patient experience? Are we helped by the Friends and Family Test, CQC patient surveys, NHS Choices star ratings, Patient Opinion snapshot comments, local Healthwatch reports, Trust and CCG […]

  • Improvement Research Network

    The purpose of this community is to bridge the gap between academics involved in the fields of improvement and implementation science and improvement practitioners.  The SIG will create a forum that enables […]

  • Clinical Audit in Quality Improvement

    This SIG will look at best practice in national clinical audit, and how to ensure clinical audit is used as an effective part of quality improvement both nationally and locally.

  • Closing the gap: developing improvers for a complex world

    This group will offer a space to explore and share together practical techniques for supporting our inner journeys towards transformed individual capacities for real world impact (in health, communities, […]

  • Urgent and Emergency Care

    The importance of keeping the front door of acute services open, flowing and safe for patients has never been greater. With a relentless increase in numbers attending ED, OOH services at breaking point in the […]

  • Learning from Excellence

    Whilst it is important to learn from events where things have not gone well, the majority of healthcare interactions go safely. Despite this, we have focus the much of our learning about safety from adverse […]

  • Video consultations: how to set them up well, fast?

    In response to Covid-19, the health system plans to rapidly expand the use of video consultations.

    The aim of this group is to share practical learning, tips and challenges when introducing this complex service […]

  • Decarbonisation within NHS Wales

    The group is designed for those who want to discuss decarbonisation and related improvement ideas for Wales. During the COVID-19 pandemic, the world saw amazing improvements in the environment to show us what is possible. Decarbonisation can lead to huge gains in preventing and reducing ill-health.
  • ”Hospitals without walls”- providing healthcare at Home

    This group is convened by Kirsten Protherough

    Exploring innovations and innovative practice enables healthcare at home.

    This is an important consideration in the older population in whom hospital based care […]

  • Service Design

    Are NHS Services designed or do they evolve over time?
  • Technology to support QI Teams

    Teams across the UK use a variety of hardware and software to support Quality Improvement and Innovation.

    Through collaborating we will learn, share and apply how other #QITechTeams use technology, ranging from […]

  • QI Communications

    A group for anyone with an interest in QI Communications. This is an online space for us to chat, upload documents, and share ideas, links and templates.

    This group  is convened by Andrea Gibbons.

  • Educators as Improvers

    Many people working in the world of healthcare will also have some sort of role in healthcare education; it might be that you’re a mentor to nursing students, a clinical educator for AHP students, a clinical or […]

  • Delivering Virtual Training (#ConnectingImprovers)

    This SIG has been created in response to a shared need nationally to move from face to face training to virtual delivery, as a result of Covid-19.

    This is a shared space to network, share and test ideas and […]

  • Reimagining Health and Care

    Reinventing Organisations, Buurtzorg, beyond new public management, Laloux, beyond budgeting, deliberately developmental, Clare Graves, brave new work, complexity, building communities, leadership for complex and chaotic times. What happens when you apply this in health and care? Join us and to share your learning and build new practice.
  • Building improvement capability across boundaries

    This group is open to anyone interested in discussing, exploring and collaborating on project ideas for the Q Exchange 2019 theme, “Building improvement capabilities across boundaries”

  • Frailty QI

    If you are interested in Frailty as a Long Term condition and like to apply QI methodology to your work then this is the place for you. The purpose of this group is to collaborate, share and learn from each other, […]

  • Psychological Safety in Health and Social Care

    A group to help grow cultures where knowledge and innovation flourish because people feel safe to contribute their ideas – resulting in better clinical outcomes and staff wellbeing.

    The group is co-convened by […]

  • Technology-enabled remote monitoring

    This group is for people interested in technology-enabled remote monitoring.

    It has been created as part of the Q Lab UK project, in partnership with NHSX, exploring how to build staff and patient trust and […]

  • Mental health and persistent pain

    This group is for people interested in mental health and persistent pain.

    It was created as part of the Q Lab’s project, in partnership with Mind, focusing on the experiences of people living with both mental h […]

  • Child Health and Wellbeing Group

    This group is co-convened by Sahana Rao, Guddi Singh and Megan Peng

    Building a community of practice focussed on improving the experience and outcomes of children and young people and their families.

    In the […]

  • Power of Storytelling in Health

    This group is convened by Lesley Goodburn.

    This a group to explore the use of storytelling in healthcare looking at the use of stories in improvement as well as therapeutic interventions. The group will look […]

  • Organisational Resilience & Safety-II

    We strive to provide high quality, safe care whilst operating in a complex environment, facing considerable uncertainty on a daily basis. The degree of volatility, complexity, uncertainty and ambiguity is […]

  • Harm Free Care

    The group’s aim is to support the delivery of harm free care and the recording of measurable outcomes by:

    Tracking and monitoring incidents of harm in community patients, mapping current harm free care […]

  • Reducing Diagnostic Errors

    Diagnostic errors are a common cause of patient harm. This can happen when a diagnosis is missed, wrong or delayed and it is estimated 11 in every 10 diagnoses are wrong. Diagnostic error is most likely the thing […]

  • Bedside Learning Coordinator – Community of Practice

    The “Bedside Learning Coordinator” (BLC) role was created at the NHS Nightingale Hospital London. The role was designed to support the wider learning health system, capturing staff insights into what was and was […]