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This tension is true of any change process. Change produces uncertainty. Uncertainty is often seen as a major challenge. Challenge produces stress. Stress makes people unhappy – or perhaps more accurately, it can make people unhappy. Everyone will react differently to stress around having to do new things, or change behaviours. Some might see it as a challenge, embracing it as a chance to master something new, right across to the other end of the spectrum where stress creates major upset and sadness. I witnessed all of this – having come from the different organisational environments I had experienced, I didn’t see the reactions as anything out of the normal boundaries. But I was very aware of trying to get the right level of stretch for individuals and the collective – but referring back to the previous tensions, I perhaps misjudged the degree of stretch that was being introduced.

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