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In group: Culture of Continuous Improvement

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  • Thomas John Rose posted an update in the group Culture of Continuous Improvement 2 years, 12 months ago

    How do we apply Systems Thinking? First what is our ‘system’? Is the following a starting point?

    ‘A ‘service’ is delivered via a number of ‘processes’ undertaken by the staff working in the area responsible for that ‘service’. Some of these ‘processes’ run sequentially and some run in parallel. There may be some interaction with ‘processes’ or ‘services’ outside the immediate work area. The ‘service’ and each ‘process’ has ‘inputs’ and ‘outputs’ and most importantly ‘customers’. Additionally ‘service’ delivery is supported by a communication infrastructure, various IT applications, and specific equipment.’

    Please comment.