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  • Sarah Campbell posted an update in the group Understanding alternatives to traditional models of outpatients 4 years, 8 months ago

    Some quick reflections on current projects shared by our colleague Aroon Lal on the webinar:

    Focus on a really clear aim statement
    Think about the multiple purposes of outpatients and where you might be focusing. Might there be unintended consequences for some of the other purposes of outpatients?
    Think widely about your metrics (see slides)
    With lots of the projects focusing technical (digital etc) or social (co-production etc) solutions, consider the different skills needed by professionals and patients to make this a success
    Always measure the patient experience and ensure that it remains positive, or improves